Construction Quality Knowhow (CQK)
Why 'Quality Toolkit?'
Why do we refer to ‘quality tools’?
A simple tool to understand the real reason something happens
Fishbone (Cause & Effect) Diagram
A tool to help determine the root cause – the fundamental reason why something happens.
A key tool for construction used as an aide memoire to prevent error and evidence checks
Auditing Management Systems
Evaluate compliance to requirements systematically and objectively
Failure Modes & Effects Analysis (FMEA)
A proactive approach to examine potential failure mechanisms, assess the risk level and identify mitigation measures needed
Interpersonal Relationships in Auditing
This article examines factors beyond just how to audit – how should we behave when we conduct audits so we can maximise the benefit for everyone.